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Privacy Policy

The Songwriters Path — Privacy Policy

Last updated: 13 July 2026

 

1. Introduction

This Privacy Policy explains how Shelley Harland, trading as Tiger & Bear (ABN 82031649387) ("we", "us", "our"), collects, uses, stores, and discloses your personal information when you use The Songwriters Path website, join our community, purchase our courses and services, subscribe to our newsletters, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where you are located in the United Kingdom or European Union, we also aim to handle your information consistently with the UK GDPR and EU GDPR.

By using our website or services, you consent to the collection and use of your information as described in this policy.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

Information you provide directly:

  • Name and email address (e.g. when you subscribe to the Inner Verse newsletter, join our community, or contact us)

  • Billing details such as billing name, address, and country (payment card details are collected and processed by our payment providers — we do not see or store your full card number)

  • Account and profile information you create on our platforms (e.g. your Skool profile)

  • Content you post in our community, including posts, comments, questions, songs, lyrics, and demos you choose to share

  • Information you share during mentorship sessions, live calls, workshops, or retreats

  • Communications you send us by email, social media, or through the website

  • Testimonials or feedback you agree to provide

  • Dietary, accessibility, or emergency contact information if you register for a retreat or in-person event

Information collected automatically:

  • Device and browser information, IP address, and approximate location

  • Website usage data such as pages visited, time on site, and referring links (via cookies and analytics tools)

  • Email engagement data such as opens and clicks (via our email/newsletter provider)

Information from third parties:

  • Information from platforms you use to interact with us, such as Skool, Substack, Instagram, or payment providers, in accordance with their terms and your settings on those platforms

We do not intentionally collect sensitive information (such as health information) except where you volunteer it — for example, dietary or medical needs for a retreat — and we will only use it for that purpose.

3. How We Collect Information

We collect personal information when you:

  • Subscribe to a newsletter or download free content

  • Purchase a course, membership, mentorship, or product

  • Create an account or participate in our community

  • Attend a live session, workshop, webinar, or retreat

  • Contact us or interact with us on social media

  • Browse our website (via cookies and similar technologies)

Where practical, you can interact with us anonymously or using a pseudonym (for example, browsing our public website). However, for purchases, memberships, and community participation we need certain personal information to provide the service.

4. Why We Collect and How We Use Your Information

We collect, hold, and use personal information to:

  • Provide and administer our courses, community, mentorship, newsletters, events, and retreats

  • Process payments, subscriptions, refunds, and account management

  • Communicate with you about your purchases, account, and our services

  • Send you newsletters, creative resources, and marketing communications (which you can opt out of at any time)

  • Personalise and improve our content, website, and services

  • Facilitate community interaction and moderate our spaces

  • Respond to enquiries, feedback, and support requests

  • Comply with our legal obligations (including tax and consumer law)

  • Protect the security and integrity of our website, community, and business

We will not use your personal information for purposes unrelated to the above without your consent, unless permitted or required by law.

5. Marketing Communications

If you subscribe to our newsletter or opt in to marketing, we may send you emails about our courses, community, content, offers, and events.

Every marketing email includes an unsubscribe link, and you can opt out at any time by clicking it or contacting us at shelley@thesongwriterspath.com. If you unsubscribe from marketing, we may still send you essential service communications (such as receipts, account notices, or changes to terms).

We do not sell your personal information to third parties, and we do not share your email address with other businesses for their own marketing.

6. Who We Share Your Information With

We share personal information only as needed to run our business, with:

Service providers and platforms we use to deliver our services, including:

  • Skool (community and course hosting)

  • Substack (newsletter publishing)

  • Mailerlite

  • Zoom (live sessions and mentorship calls)

  • Stripe and/or PayPal (payment processing)

  • Website hosting, analytics, and technical service providers

  • Accounting, bookkeeping, and professional advisers

Other community members, to the extent of the profile details and content you choose to share within the community.

Government agencies, regulators, or law enforcement, where required or authorised by law.

Each third-party platform handles your information under its own privacy policy, and we encourage you to review those policies. We take reasonable steps to work with reputable providers that maintain appropriate privacy and security standards.

7. Overseas Disclosure

Some of the service providers we use (including Skool, Substack, Zoom, Stripe, and PayPal) are based overseas, primarily in the United States. This means your personal information may be transferred to, stored, or processed outside Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles, including by using providers with recognised privacy and security practices.

8. Cookies and Analytics

Our website uses cookies and similar technologies to make the site work properly, remember your preferences, and understand how visitors use the site. 

You can control or delete cookies through your browser settings. Disabling cookies may affect some website functionality. Where required by law (for example, for EU/UK visitors), we will seek your consent to non-essential cookies.

9. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including:

  • Using reputable third-party platforms with security safeguards such as encryption and access controls

  • Limiting access to personal information to those who need it

  • Using secure passwords and, where available, two-factor authentication on our systems

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

We keep personal information only as long as needed for the purposes described in this policy or as required by law (for example, tax records must be kept for a minimum period). When no longer needed, we take reasonable steps to delete or de-identify it.

10. Accessing, Correcting, or Deleting Your Information

You may request:

  • Access to the personal information we hold about you

  • Correction of information that is inaccurate, out of date, or incomplete

  • Deletion of your information, where we are not legally required to retain it

  • Unsubscription from marketing at any time

To make a request, contact us at shelley@thesongwriterspath.com. We will respond within a reasonable time (generally within 30 days). We may need to verify your identity before actioning a request. If we refuse a request, we will explain why.

Note that some information is managed directly through third-party platforms — for example, you can update or delete your Skool profile through your Skool account settings.

11. Your Rights Under UK/EU GDPR (If Applicable)

If you are located in the UK or EU, you may have additional rights, including the right to data portability, the right to restrict or object to processing, and the right to withdraw consent at any time. Our legal bases for processing your information are: performance of a contract (delivering services you purchase), consent (marketing and newsletters), legitimate interests (improving and securing our services), and legal obligation (tax and record-keeping).

You also have the right to lodge a complaint with your local data protection authority.

12. Children's Privacy

Our website and services are directed at adults. We do not knowingly collect personal information from children under 18 without parental consent. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

13. Third-Party Links

Our website, newsletters, and community may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Material changes will be communicated by email or through the community where appropriate.

15. Questions and Complaints

If you have a question, concern, or complaint about how we have handled your personal information, please contact us first:

Shelley Harland — Tiger & Bear Email: shelley@thesongwriterspath.com Location: Kiama, NSW, Australia

We take privacy complaints seriously and will respond within a reasonable time (generally within 30 days).

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• • Phone: 1300 363 992

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